User Assistance

On-line and Application Help authored and customised to your specific application requirements in multiple formats, such as: HTML, CHM, Mobile and PDF.

Rapid eLearning

Tutorials - Content authoring of interactive software simulation and video tutorials customised for your client training.

Documentation

Update, transform and enhance your existing documentation into formats, such as Wikis, for online access by shareholders, employees, suppliers and customers.

Testimonial

We contracted Afour Intelligent Solutions Technical Writing Services to create a user manual for our “Sportware” software application.

When Afour started work on the manual they became part of our team and highlighted many problems in the software. The 400 page manual was finished on time and in budget. The user manual generally worked first time and any problems were fixed quickly.

Afour Intelligent Solutions provide a very professional service and I will use them again.

Elegant Technologies

 

Wikis

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As an extension to our technical writing, courseware development and documentation conversion services, we also offer a service implementing Wikis.
 
Wiki use may also lead to users of your software applications creating collaborative extensions to a user manual by adding task instructions which may not be found in a user manual. This is a seriously healthy value-adding activity whereby users are contributing to successful software use.
 
 
 
What is a Wiki?
Wikis are used in business to provide intranet and knowledge management systems. Ward Cunningham, the developer of the first wiki software, WikiWikiWeb, originally described it as "the simplest online database that could possibly work." 
 
A wiki enables documents to be written collaboratively, in a simple markup language using a Web browser. A single page in a wiki website is referred to as a "wiki page", while the entire collection of pages, which are usually well interconnected by hyperlinks, is "the wiki". A wiki is essentially a database for creating, browsing, and searching through information.
 
The collaborative encyclopedia Wikipedia is one of the best-known wikis.
 
Why is it called a Wiki?
"Wiki" (/wi?ki?/) is a Hawaiian word for "fast". "Wiki Wiki" is a reduplication. "Wiki" can be expanded as "What I Know Is," but this is a backronym.
 
Reference
[1] http://en.wikipedia.org/wiki/Wiki - Wikipedia - (2009-03-25).