Preamble

All development work will only commence on receipt of the down-payment and a signed copy of the submitted proposal or a signed fully defined work order based on the Afour proposal, and both signed by a duly authorised representative of your company.

By submitting the proposal or work order you also agree to be bound by the following terms and conditions (the "Terms and Conditions").

• The work order and proposal together shall provide all the requirements, legal terms and conditions associated with the project.
• The mutually agreed period of the project from consultation to installation will be advised and inserted at signature to the proposal or work order.

• All proposals and estimates are valid for a 7-day period only.

• We believe that fixed-fee pricing is best for both you and for us. For most projects, we strongly suggest a fixed fee, but we do perform work on projects on a Time & Material—hourly—basis.
  • Fixed-fee works best on longer term projects that are more complex.
  • Time & Material, or hourly billing, works best when you have a short-term project, such as a document, blog, white paper or updates to previous projects that you want us to edit and publish.
• For short-term, fixed-fee contracts, we require a 50% down payment and invoice the remainder when you accept our final deliverables. 
• For longer term, fixed-fee projects, we typically require 25% down and invoice you at monthly milestone intervals, the last of which occurs at conclusion of our project. 
• For any international project, the required down payment is 50% with invoicing at monthly milestone intervals.

• A project will only commence once the down-payment has been received.

• We provide a warranty period (scheduled on contract) on all of our deliverables following the delivery date of our work to a maximum of 30 days. If you find an issue with the work we have done for you within the prescribed period, we’ll make the change for free. Keeping in mind that this does not include items of work that were not included in our original contract and statement of work. Any work done after the warranty period will be charged for at the going rate.
• A cancellation of the project at any time will render all monies paid non-refundable and all outstanding milestone invoices payable.
• All outstanding amounts payable by the Customer shall be paid on receipt of the Invoice. All delays in production not caused by Afour Intelligent Solutions shall not extend the final payment due date.
• Changes to the specification or design, after commencement of development, will be additionally charged for accordingly. The client will be made aware of this.
• Afour Intelligent Solutions retains the right to change their rate without prior notice.
• Afour Intelligent Solutions retains the right to change these terms and conditions without prior notice.