Instant access
Users don't have to hunt for printed materials or stop the task they're performing. The visual metaphors for navigating through and displaying information in online documentation allow users to find what they need quickly. Online documentation can also be available for specific screens or menus, so users can just click a button or a menu item to get more information.
Increased control
Online documentation puts the user in charge. The user determines where to go next and what paths to take, limited only by the ways the author has set up and linked the information. Online documentation encourages exploration and can aid learning.
Decreased costs
You can increase your bottom line by decreasing the paper, printing, production, and distribution costs. You can also lower technical support costs by providing application Help or knowledge-based Help systems.
Rapid publishing
On-line documentation offers timely and rapid publication because it eliminates the printed production process. You can update the information electronically and distribute it electronically. If you deliver online documentation on the Internet or an intranet, you can provide users with real-time updates. You can also allow them to download updates when they need to.
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