Development of User Assistance Products

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Development of User Assistance Products

LOOKING FOR USER MANUAL OR ONLINE HELP AUTHORING SERVICES? ... THEN LOOK NO FURTHER!

We design, develop and implement effective, usable online and local user help systems and information products for desktop and web-enabled applications using major online Help formats.

We structure our help projects with the user in mind - so they can find what they need in a hurry and get back to using your software. We understand the user's state of mind when using help, and we design help files accordingly.

We document on any technical level. Our projects have included user's guides intended for novice computer users and reference manuals for programmers. We are programmers and expert users ourselves, so we know how to talk with your developers and explain difficult concepts to your users.

Our job isn't just writing - it's helping you ensure that your product is easy to use and that the user isn't frustrated during the learning process.

At Afour Intelligent Solutions we join your development team to produce comprehensive, accurate, easy-to-understand documentation.

User Guides
Administrator Guides
Installation Guides
Quick Reference Guides
Getting Started
Online Help
Online User Manuals
Online Tutorials
Software Simulations
Paper-based User Manuals

What We Do

The Afour Intelligent Solutions online development team can create help files for your Windows and non-Windows applications.
We use a single-source methodology to create all your documentation: printed books, WebHelp, HTML help, Web sites, or other formats - as much as possible, from a single source document.
We can help you evaluate your online Help options so you can be sure to choose the right type of online Help for your users.

Supported Online Help Formats

We produce online Help in all the major Help formats, including:

Compiled HTML Help (CHM format) (Localised PC or PDA eBook)
Microsoft Reader (LIT format) (Localised PC or PDA eBook)
WebHelp (Web-based eBook)
WebHelp Interactive (with Software Simulations)
Word documents
PDFs
Wikis

Call us now for a consultation.

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Testimonial

“Alan has deliverd excellent results on contracted work. I would definitely recommend him for any work involving On-line Help design, Tutorials, Web Help, Technical publications, eLearning content, Digital Documentation and a whole lot more...”

Equilogic (Pty) Ltd