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Knowledge Management implies making use of multiple opportunities for your users to access extra information. This information is usually outside the direct use of the software but directly related to business processes within which the software operates. Information such as further reading of procedural and policy documents (Reading Aids), answers to Frequently Asked Questions (FAQs), encyclopedic information (Wikis) relevant to the business and operations and also the accumulation of knowledge gathered within a help-desk support environment.

Depending on the nature of the software, there are times that business complexity such as operational processes and policies when using the software is beyond the confines of the user documentation and consequently requires consideration outside of the software. 

It makes sense then to associate the user documentation to an information architecture of knowledge management, usually located in a Knowledge-base or Document Management repository available to all users of the software but should also include shareholders, employees and even customers.

It is thus self-evident that any modern business should have all it's information and knowledge in an easily accessible form, such as a  Knowledge-base (Wikis, Forums, FAQs) and a Document Management System (DMS) for on-line access by users, shareholders, employees, suppliers and customers. No more paper, no more classrooms.


Knowledge-base / Document Management

Under the Knowledge Management ambit we can extend your typical documentation or software user documentation into far-reaching interactive and searchable formats. I will create a well-thought out and functional information architecture for your users.
 
This type of knowledge management can be applied to:
  • Business Processes
  • Policy documentation
  • Instruction manuals
  • User manuals
  • Training manuals   . . .  and many others.

and with further consideration to other job-aid document types, such as those for downloading and printing:

  • references
  • whitepapers
  • brochures
  • forms
  • legal documents
  • agreements   . . .  and many others.
 
This is all limited only by your imagination.
 


Advantages

 
This information can all be co-located at a central company web repository or a document library residing in the "cloud" for email or internet delivery to employees and clients.

  • Documentation like this is normally done once and maintained periodically, as and when required, and far below the usual cost because it is in digital format and resides in one location.
  • Employee training also benefits enormously from this environment in terms of training aids stored in a central location and used in conjunction with user documentation and an e-learning infrastructure. When business requirements change, the documents can be edited and are always automatically back-referenced to the user documentation and e-learning.
  • The core benefit is conspicuous by its absence. Paper documents do not need to be stored, distributed nor maintained. However, if a printed document is required, one can print it easily.
  • It is also apparent that most businesses do not have the time or resources to create these documents and that is where Afour Technical Communication takes the stage.

We can also create or convert your existing documentation suitable for hosting in the form of: 

  • Compiled HTML help (CHM format) (PC or eBook)
  • Web-help (Web-based eBook)
  • Wikis
  • Forums
  • Knowledge-base
  • Document Management System (DMS)
  • e-Learning
  • FAQs
  • Word document
  • PDF

 

 

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